REFUND AND RETURNS POLICY

This Refund and Return Policy governs the conditions, timeframes, and administrative processes for returns and refunds for purchases made on www.tidytraydesk.com.

1. Statutory Right of Withdrawal (14-Day Cooling-Off Period)
   In accordance with European Union consumer protection directives and Czech national law, consumers residing within the European region retain a statutory Right of Withdrawal from distance contracts.

Timeframe: You have the right to withdraw from your purchase contract within 14 days from the date on which you, or a designated third party other than the carrier, take physical possession of the goods.

Notification: To exercise this right, you must inform us of your decision through an explicit statement sent via email to stationery@tidytraydesk.com before the 14-day period expires.

Condition of Goods: Items returned under the standard right of withdrawal must be sent back in their original condition, unused, and complete with all original packaging materials.

2. Return Address and Process
   For all approved standard returns under the 14-day cooling-off period, items must be sent directly to our warehouse facility located in the Czech Republic.

Official Return Address:Mírové nám. 207/34, 400 01 Ústí nad Labem-centrum, Czech Republic

Customers are advised to utilise a traceable postal or courier service when returning items to our warehouse to maintain transparent delivery verification.

3. Damaged, Defective, or Non-Conforming Items
   We aim to maintain rigorous standards for all products dispatched from our facility. If an item arrives damaged or exhibits defects, customers can seek immediate resolution.

Reporting: Please contact our customer assistance team via email at stationery@tidytraydesk.com within the statutory period following delivery.

Evidence Collection: To initiate a claim, please provide clear photographic evidence demonstrating the damage or defect alongside your order details.

Resolution Protocol: Upon review and verification of the photographic evidence, we will arrange for either a full refund or a replacement item to be dispatched. You are not required to return the damaged item to our facility once appropriate photographic evidence has been validated by our team.

4. Shipping Timelines, Tracking, and Delivery Delays
   We ship our desktop stationery storage tray items across Europe utilising premium priority transport services provided by international carriers, including DHL, FedEx, and UPS.

Standard Transit Windows: Deliveries generally arrive within 7 to 12 business days following order dispatch.

Automated Milestone Updates: To keep you informed throughout the fulfillment sequence, automated notification updates containing specific tracking links are systematically sent to your registered email address at key operational checkpoints:

Upon initial order dispatch from our warehouse.

Upon arrival at the regional logistics distribution hub.

When assigned to the courier for local delivery.

Transit Investigations: If a delivery timeline exceeds the standard window, we will formally initiate a verification inquiry with the respective carrier. Depending on the definitive findings of the carrier investigation, we will promptly issue a complete refund or arrange a priority replacement shipment.

5. Refund Processing and Financial Reimbursement
   When a refund is approved under the provisions of this policy, the financial transfer will be processed back to the original funding source used during the initial purchase.

Approved Reimbursement Methods: Refunds are directly re-credited to the specific account associated with the transaction, Specific integrated electronic wallets utilised at checkout

Processing Timelines: Following formal confirmation of a refund from our office, the appearance of funds on your financial statement depends on the standard processing schedules of your financial institution.