TERMS AND CONDITIONS

These Terms of Service govern the contractual relationship with any consumer (hereinafter referred to as the “Customer”) who conducts transactions or accesses information via the website www.tidytraydesk.com.

Information
Address and Logistics Center: Mírové nám. 207/34, 400 01 Ústí nad Labem, Czech Republic

Email: stationery@tidytraydesk.com

Phone: +420 773664001

Payment Framework and Settlement Methods

To facilitate transactions for European consumers, this website supports various verified electronic payment methods. Customers may complete purchases using the following:

Credit and Debit Cards: Visa, Mastercard, and American Express.

Digital Wallets and Mobile Apps: Apple Pay, Google Pay, and other digital wallet options supported in your region.

All payment communications utilize encrypted financial transmission protocols to ensure the accuracy of transaction records.

Order Fulfillment, Dispatch, and Delivery Times

Our distribution system is designed to serve consumers across the European continent. All items are prepared, verified, and dispatched directly from our in-house warehouse in the Czech Republic.

Internal Processing Time: Orders require 1 to 3 business days for processing, packaging, and documentation before being handed over to the courier. Business days exclude Saturdays, Sundays, and public holidays in the Czech Republic.

Estimated Shipping Time: Cross-border delivery utilizes premium international priority networks, including DHL, FedEx, and UPS. Standard shipping time is 7 to 12 business days from the date of courier pickup.

Automated Milestone Notifications: The system automatically sends alerts to the email address provided by the Customer at checkout at the following key stages:

Dispatch Confirmation: Sent when the shipment is labeled and handed to the carrier; includes the tracking number.

Logistics Center Receipt: Sent when the package arrives at a regional sorting center.

Final Delivery Stage: Sent when the package is assigned to a local courier for final delivery to the designated location. Delay Handling and Tracking Investigation

If the delivery time exceeds the standard estimated transit time, we will initiate a clear resolution process to safeguard customer interests:

Investigation Phase: Upon receiving email notification from the customer regarding the delay, we will immediately launch a formal tracking investigation with the responsible carrier (DHL, FedEx, or UPS).

Remedial Measures: Once the carrier confirms the shipment’s status and location, we will provide a final resolution. Depending on the customer’s preference and the specific circumstances verified by the carrier, this resolution will include either a full refund or an expedited replacement shipment.

Legal Transfer of Risk and Ownership

We strictly adhere to the EU Consumer Rights Directive and local Czech civil law:

During transit, the legal risk of loss, theft, or damage to the goods, as well as ownership of the goods, remains with us.

Risk and ownership transfer to the customer only upon actual receipt of the physical goods by the customer or a third party designated by them (excluding the courier company).

Statutory 14-Day Right of Withdrawal

Consumers residing within the EU have the statutory right to withdraw from a distance contract without providing any reason:

Withdrawal Period: Customers have the right to cancel their purchase within 14 calendar days from the date they (or an authorized third party) actually receive the goods.

Notification Method: To exercise this statutory right, customers must submit a clear statement of cancellation via email to our customer service department (stationery@tidytraydesk.com) within the 14-day period.

Damaged, Defective, or Non-Conforming Goods

If the product is damaged during transit or fails to meet statutory quality standards upon delivery, customers are fully protected under European consumer protection regulations:

Issue Reporting Process: Customers must contact our customer support team via email (stationery@tidytraydesk.com) and provide clear photographic evidence demonstrating the damage or defect.

Resolution: Following an objective review and verification, we will address the issue based on the specific circumstances. Once our team has validated the photographic evidence, we will immediately arrange for a full refund or the shipment of a replacement product.

No Return Required: To simplify the process, once we have accepted the photographic evidence, customers are not required to physically return the damaged or defective item to our warehouse in the Czech Republic.

Governing Law and Dispute Resolution
These Terms of Service are governed by and construed in accordance with the laws of the Czech Republic. This choice of law does not deprive consumers of the mandatory protections afforded to them by the laws of their country of habitual residence within the European Union. Any disputes arising from transactions under these terms shall be subject to the jurisdiction of the competent courts in the Czech Republic or the consumer’s place of residence.